Refund Policy

1. Overview

At Apollo Group TV Premium, we want you to be completely satisfied with your IPTV streaming service. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting a refund.

We stand behind the quality of our service and offer a 7-day money-back guarantee on all new subscriptions. If you're not satisfied with our service within the first 7 days, we'll refund your payment—no questions asked.

2. Refund Eligibility

You may be eligible for a full refund under the following conditions:

2.1 7-Day Money-Back Guarantee

• The refund request must be made within 7 days (168 hours) of your purchase date
• Applies to first-time customers only (new subscriptions)
• Available for all subscription plans (monthly, quarterly, annual)
• No specific reason required

2.2 Technical Issues

If you experience technical problems that prevent you from using our service, you may be eligible for a refund if:

• The issue cannot be resolved by our technical support team within a reasonable timeframe
• You have attempted to work with our support team to resolve the issue
• The problem is confirmed to be on our end and not related to your internet connection or device compatibility

2.3 Service Outages

If our service experiences extended downtime (more than 48 consecutive hours), affected customers may be eligible for a prorated refund or service credit for the period of downtime.

3. How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

3.1 Information to Include

To expedite your refund request, please provide:

• Full name associated with the account
• Email address used for registration
• Order number or transaction ID
• Date of purchase
• Reason for refund (optional for 7-day guarantee)
• Any relevant screenshots or error messages (for technical issues)

4. Non-Refundable Situations

Please note that refunds are NOT available in the following circumstances:

• After the 7-day guarantee period: Refund requests made more than 7 days after purchase are not eligible (unless due to unresolved technical issues on our end)
• Subscription renewals: Automatic renewals are not eligible for refunds. You must cancel before the renewal date
• Partial month usage: We do not provide prorated refunds for partial months of service after the 7-day period
• Account violations: If your account has been terminated for violating our Terms of Service
• User error: Issues caused by incorrect device setup, poor internet connection, or incompatible devices
• Change of mind: After the 7-day guarantee period, refunds for change of mind are not available
• Previously refunded subscriptions: Customers who have already received a refund on a previous subscription

5. Subscription Cancellation

You can cancel your subscription at any time to prevent future charges. Here's what you need to know:

5.1 How to Cancel

1. Log in to your account on our website
2. Navigate to "Account Settings" or "Subscription Management"
3. Click "Cancel Subscription"
4. Confirm your cancellation

Alternatively, you can contact our support team at support@apollogrouptvpremium.com to cancel your subscription.

5.2 What Happens After Cancellation

• Your service will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• Your account data will be retained for 30 days in case you decide to reactivate
• No refund is provided for the unused portion of the current billing period (after the 7-day guarantee)

6. Refund Processing Time

Once your refund request is approved, here's what you can expect:

6.1 Processing Timeline

• Approval: 24-48 hours after submitting your request
• Refund initiation: Within 1-2 business days of approval
• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days
• Other payment methods: May vary depending on your payment provider

7. Chargebacks and Disputes

If you have an issue with your subscription, please contact us directly before filing a chargeback with your credit card company or payment provider.

Why contact us first?

• We can often resolve issues faster than the chargeback process
• Chargebacks can result in additional fees for both parties
• We're committed to customer satisfaction and will work to find a fair solution

Important: Filing a chargeback without first attempting to resolve the issue with us may result in the suspension or termination of your account and may affect your ability to subscribe in the future.

8. Changes to This Policy

Apollo Group TV Premium reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. We will update the "Effective Date" at the top of this page when changes are made.

We encourage you to review this policy periodically. Your continued use of our service after any modifications constitutes acceptance of the updated Refund Policy.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

Business Hours: We respond to all inquiries within 24-48 hours during business days. For urgent issues, please mark your email as "Urgent" in the subject line.